A: Tickets are available for online purchase only. No on-site ticket sales.

Please note that tickets are date and time specific. Please ensure you are purchasing the ticket for the correct date.
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A: Tickets may be exchanged for a different date and or time (subject to availability). Please note that missed dates cannot be rescheduled or refunded. Tickets cannot be exchanged within 24 hours of your scheduled time to attend.

As a current ticket holder, you have the ability to exchange your tickets for any available alternative dates and times on your own using the Exchange Tickets button. This can be found by visiting your invoices page when logged into your Showpass account. Instructions on exchanges can be found here. Additional ticket change fees may apply. 

Please note, if you checked out as a guest, you will need to connect your tickets to a Showpass Account to access the exchange ticket feature. Instructions on how to connect your tickets to a Showpass Account can be found HERE.

 A: Yes, this is a family friendly event. The majority of displays are child friendly which include superheroes and Disney characters. There are a few displays of classic horror monsters and zombies, no blood or gore and nothing jumps out.

There are different degrees of wheelchair accessibility throughout the event. The pumpkin pathway is mostly paved, however there are areas with slight inclines, declines, uneven, and soft surface terrain. The pre-show area takes place on a grass field and may be difficult to access. Where possible we have made adjustments for accessibility.

*To make your experience as comfortable as possible, we recommend that you have assistance when you attend the event. Some areas may be difficult to navigate and will require assistance.