What happens if the government COVID-19 restrictions loosen?
In the event that covid restrictions are lifted, we reserve the right to move from a drive through event to a walk through event. Drive through tickets will be honoured in accordance with the number of people per vehicle.
How can I purchase tickets?
Tickets can only be purchased online and there are no on-site sales for the safety of staff and guests. Tickets can be purchased by clicking the “Buy Tickets” link in the menu.
What can I do if the night I want to attend is sold out?
Since there is no onsite ticket booth this year, beat the rush and order your online tickets today!
What can I expect when I arrive?
Our parking attendants will line vehicles up in the parking lot. We are allowing groups of 10 vehicles through at a time with attendants posted along the route to keep the tour moving. Tune into our radio station for a musical score around the 2.5 kilometre loop!
What if I arrive early?
Arrive no more than 15 minutes early. Entry is only allowed at the specified time indicated on your ticket.
What if I arrive late?
Not to worry, all tickets will be honoured. There may be a wait to fit you into the queue. Please note, missed dates will not be refunded.
Do I need to exit my vehicle at any time?
No. For the safety of all guests, you will not be permitted to exit your vehicle.
What is your weather policy?
The event is rain or shine. Tickets will not be refunded or exchanged. However, if extreme weather or other conditions pose a threat to the safety of visitors and staff, the event day may be cancelled. Check our website, social media channels and/or your email inbox for cancellation updates.
Is this event appropriate for young children?
Yes, this is a family event, not a scary event. There are a few displays with zombies and classic horror monsters but there is no blood or gore and nothing jumps out. The majority of the displays are child friendly including superheroes and Disney characters.
How long does it take to create the sculptures?
It takes weeks to meticulously hand carve each sculpture and the show takes a full year to put together. Once our season has ended, we start preparations for the next season. Not an easy task but, thanks to our talented staff and artists, the results are pretty amazing!
Are all the pumpkins real?
We use a combination of craft and real pumpkins at the event. It simply would not be possible to put on an event of this size and duration without using craft pumpkins. Rest assured, it does not take away from the artistry of the sculptures. Every pumpkin is hand-carved in the same artistic manner, using 2D and 3D techniques, as real jack-o-lanterns.
Can I take pictures at Pumpkins After Dark?
Yes. Photography and video recordings are allowed for personal use only from your vehicle. Guests are not permitted to exit their vehicle at any time during the tour.
Is parking free?
Due to the changed format this year, there is no parking. Every vehicle will be queued and admitted to the show. Our priority is maintaining the safety of our guests and keeping vehicles moving in a timely fashion. Your patience is greatly appreciated.
Are there on-site washroom facilities?
Porta potties are accessible at the start of the tour only. Hand sanitizer will be available and our facilities are regularly cleaned and sanitized.
Are pets allowed?
Yes, as long as your pet remains in your vehicle at all times.
Where do I get my tickets once I have purchased them?
After completing your purchase, you will receive a confirmation email with a link to download each ticket. You can either download your ticket(s) onto your phone or print them for presentation at the admission gate. Tickets will be presented and scanned through your closed car window.
What is your refund policy?
There are no refunds, exchanges or credits towards future purchases. Tickets are transferrable though, so share them with friends or family if you are unable to attend.
Will there be any food served?
This is a completely contactless event. Due to precautionary measures, we are no longer serving any food or drink.